More on Social Media & eDiscovery

Many companies have embraced social media as an effective marketing and communication channel, but when you think of social media and eDiscovery together, the enthusiasm can turn to fear and dread – just as it has for a growing number of corporations.

True, social media does have an ugly side (employers spying on employees, trade secrets being carelessly shared, and corporate gossip that can tarnish even the most solid, clean cut image that companies like to project). But talking social media in terms of eDiscovery is downright uglier. An the reason is obvious enough: eDiscovery is all about litigation, and most would agree (even honest lawyers), litigation is something most folks compare to the Bubonic plague

No Management Policy for Electronic Information? Create it – PRONTO!

Eliminating fear and dread from the social media/eDiscovery equation is possible, provided that companies establish and strictly enforce a management policy. Roumiania Deltcheva cites statistics from Hafez Daraee, who writes for Oregon’s Daily Journal of Commerce. Daraee’s observations:

  • 2/3 of surveyed companies said that they worry about eDiscovery requests;

  • 25% said they were not adequately prepared to fulfill eDiscovery requests;

  • 33% said they were only partially prepared

And how many companies questioned on the survey were fully prepared? Only 9%!

That’s like saying 9% of pilots are fully prepared to fly, or 9% of surgeons are fully prepared to operate, or that 9% of politicians are competent enough to hold office.

(Er. Maybe scratch that last one.)

9% is a staggeringly tiny percentage, considering that most companies either have a full service legal department or else retain the services of a law firm. What’s even more remarkable is that companies, in the last 10 years, have resorted to using e-mail when communicating with customers, suppliers and providers. So why haven’t they gotten around the conference table to draft such a critical electronic information policy?

Is it lack of time? Lack of resources? Lack of expertise? Possibly. But these aren’t reasons; they’re excuses. Time, resources and expertise may be rare commodities in the corporate world, but they exist. And that means corporations need to do some soul searching, pull up their socks (or any other piece of clothing that helps), and prepare well for the tsunami of social media eDiscovery issues that are going to become a big – if not the biggest – part of their legal future. Because really, it’s just a matter of time.

Now if you’ll excuse us, we have some Tweeting to do.

 

Workplace Social Media Habits: Handling Security Risks

While one third of employers in the US are using social media to support their marketing efforts, they’re also worried about giving employees free rein to social media, no matter how harmless in nature the communications may be.

Chris Crum went over survey results conducted by CareerBuilder. The results were interesting and confirmed that companies actively use social media tools to reach not only customers but also potential employees.

But…are there potential security risks?

Responsibility + Tracking Software: Sufficient Protection?

We need to grapple with the nagging question posed by Crum: how much control can companies wield over employee use of social media?

One view is that companies should allow employees free access to social media - provided the word “responsibility” is hammered into each and every employee. After all, company data that is accidentally leaked publicly affects not only the company, but also employees, officers, suppliers, community watchers, and service providers.

Another view, of course, is the good ‘ol finger wagging: NO! Absolutely not, employees can’t log into their Facebook or Twitter (or whatever) accounts during office hours.

But, surprisingly, there’s a third view: co-opting employees and making them information gatherers (or spies).

As far-fetched as it may seem, there are some who claim that employers encourage employees to spend time on Twitter, Facebook and LinkedIn to see if they might obtain information that will thwart the competition, or in some way be valuable to the company. And given just how much information is floating around out there in cyberspace, it’s not that strange an idea. Ethical? That’s a different topic we’ll leave for another blog.

Introducing Socialite

Still, regardless of whether employes want to turn employees loose on the social media landscape, keep them completely outside the perimeter, or send them on friendly little re-con missions into neutral or even enemy territory, they still need a software solution to make sure the policy du jour is being followed. And for that, there’s Socialite.

Mentioned by Crum in his article, Socialite, is a really neat (to use the technical term) software application introduced by FaceTime Communications. Its purpose? A compliance solution for social networks. This means that companies can install the software and keep track of what employees are streaming into social media when they’re using corporate networks.

Socialite has specific benefits. Among them:

  • Blocks sensitive data from leaking out

  • Gives IT managers the capability to monitor Facebook and its hundreds of applications and which employees are using these applications

  • Allows management to pre-approve outgoing content

  • Enables IT personnel to capture all data for archiving into eDiscovery

There is no doubt that given the continued growth of social media and vexing issues it poses for companies, Socialite will see additional competition in the very near future.

Social Media Checklist

And on a final note, to protect corporate interests and to maintain efficient security controls over social media, companies are reminded to:

  • Review their IT policies – particularly those that cover employees’ use of the company email for personal reasons,

  • Convince managers not to “friend” subordinates

  • Evaluate any possible loopholes in the company’s social media policy

  • Implement elaborate security controls for confidential information

  • Use common sense!

Study Paints Chilling eDiscovery and Social Media Picture

 While social media is fast becoming a permanent part of the corporate communication landscape, there is increasing concern about how unprotected and uninformed most businesses are about eDiscovery risks posed by popular social media tools like Twitter, Facebook, and cloud-based applications, just to name a few.

In its report of a study by the Economist Intelligence Unit for Deloitte Forensic Center, InformationWeek.com noted that:

  • 66% of businesses are worried about eDiscovery risks posed by social networks

  • 33% of businesses believe that they’re partially prepared to handle these risks

  • 25% of businesses admit that they aren’t prepared at all to handle these risks

  • 25% of businesses weren’t sure if c-level executives had any awareness of the risks associated with meeting eDiscovery requirements

  • 16% of businesses admitted a total lack of eDiscovery awareness at the c-level

  • Collaboration between legal and IT teams – which is vital for effective and efficient response to eDiscovery social media requests – is alarmingly poor, with only 13% of survey respondents claiming that the two camps work “very well” together, and 33% claiming that that they don’t even know how they work together

  • 33% of companies lack a “discovery response team” that works together to fulfil eDiscovery requests

Of course, these dismal statistics above would be academic were it not for the fact that:

  • There is an increasing frequency of requests for eDiscovery content stored on corporate social media networks

  • The nature of social media content is increasingly complex and layered as more employees use these tools to do more things

  • The courts can (and do) impose sanctions on businesses that fail to respond properly to eDiscovery social media requests, just as they sanction employees who provide misleading or outright false testimony due to ignorance of their employer’s eDiscovery processes and standards

All of this creates a bottom line that, while still chilling, is at least clear: Businesses today must create secure systems and train cohesive cross-functional teams (IT, legal, HR, etc.) to respond quickly, accurately and completely to eDiscovery social media requests -- because as the courts have signalled (and will continue to do so in scathing judgements and commentaries), ignorance and incompetence are no longer a viable defense; in fact, from now on, they’re a indictment.

 

7 e-Discovery Groups or Communities You Should Consider Joining

Because e-Discovery is a new field, any legal firm should keep abreast of all the latest happenings that could affect it. What better resource to find out the news than on the Internet itself?

Here are seven e-Discovery groups on the web that are chocked full of information from experts in the field of e-Discovery. Check them out and read along, or send them questions if you have them.

                      

1. Discovery Resources (www.discoveryresources.org): This site is a comprehensive, up-to-date resource on everything you need to know in e-Discovery.

2. Electronic Discovery Group (http://www.linkedin.com/groups?home=&gid=81797): LinkedIn has been a popular site among professionals for a few years running now. It makes sense that a group has been created devoted to e-Discovery. More than 3,000 members are a part of the group sharing and discussing current issues and best practices. You can even receive a digest of all group activity daily or weekly. Not a member of LinkedIn? Create a profile today for free, then check out the group.

3. Women in eDiscovery (http://www.linkedin.com/groups?home=&gid=38586): An additional group on LinkedIn brings together businesswomen discussing tech issues in the legal field.

4. eDiscovery Facebook Group (http://www.facebook.com/group.php?gid=3919878934): Facebook, the world's largest social networking site, has this popular group. Join in on discussions, share your ideas or thoughts on the wall, or just meet other individuals to add to your Facebook network.

5. Electronic Discovery Blog (http://www.electronicdiscoveryblog.com/): It's not a group or a community, but this blog is updated often with court cases involving eDiscoveey cases. A subhead on the site says the site is run by "An attorney and former IT manager," so this guy knows his stuff.

6. Electronic Discovery Reference Model (http://edrm.net): While the site's setup is a little confusing, signing up for Electronic Discovery Reference Model's membership will help a law firm get assistance in developing guidelines and will help it keep up with the latest issues.

7. International Legal Technology Association (http://www.iltanet.org/): This group has been around successfully for several decades. The knowledgable group offers services such as giving advice to offering networking opportunities.

Law firms and social media policies proving to be a successful team

It seems that businesses of all varieties are hopping on the social networking train these days. Many companies have found social media to be a viable form of marketing in our Internet age. However, law firms should be very careful when treading into the social networking waters such as Facebook and Twitter.                   

Many law firms are following certain policies to protect their privacy and to abide by certain rules when marketing their services through useful social media sites. These rules begin once you start whatever social media service your firm decides on. Before your firm signs up for a service, make sure that you check your state bar advertising rules. Each state has different requirements for lawyer advertising; make sure you are in the clear before you introduce your company to the brave world of social media.

When you have opened your social media page, be it Twitter, LinkedIn or Facebook, make sure that you always identify who you are and what you do at your firm. In fact, whenever you post anything talking about the firm, use first-person writing. When posting content on a weblog, or blog for you savvy types, make sure that there is a disclaimer somewhere on the site.  Since we're on the topic of content, let me remind you that as a lawyer you are a professional -- present yourself as one. Any time you write about the law, do so in an informative and honest manner. Also be careful to keep your thoughts about others to yourself; the World Wide Web might be vast, but it's still a small world after all. Words DO come back to haunt anyone. 

As all lawyers know, confidential information should be kept private. Posting it on the Internet is still frowned upon. Also be sure to have permission to reference past clients.  One major no-no law firms need to remember: never give legal advice online. If a current or potential client needs legal information, ask him or her to visit or call the law firm's office.

Social media is a great tool for law firms (or corporations) looking to hop on the Information Highway and connect with colleagues and potential clients. While there are many precautions to take, social media is a great way to increase your firm's presence – just make sure you have strong, consistent policies in place or else chaos may ensue.

Setting Boundaries on Employee Misuse of Web 2.0

Jonathan S. Goodgold

New Jersey Law Journal

March 18, 2010
 


Case law coming down throughout not only New Jersey, but across the nation, on both the state and federal levels, are just beginning to touch on the employment ramifications of Web 2.0. While most of the cases reported have not yet encompassed the differences between employee-owned versus employer-issued computers, PDAs, BlackBerrys, etc., they are important for policies and notices given to employees about what activity is considered improper and what activity could be punishable by up to and including termination.

As of this writing, there are some, but not a significant number, of cases dealing with Web 2.0 and the need for employment policies outlining acceptable and improper use of such technology. These issues will continue to be raised within and without the workplace until there are enough cases dealing with issues that Web 2.0 presents to form a body of law and guidelines for both employers and employees. Also of note is the intersection between general employment law, privacy rights, First and Fourth Amendment, wiretapping, and federal and state analogs to the Stored Communications Act. It will behoove employers to have a written policy putting employees on notice as to what is expected and tread cautiously in the interim.

While this writer is of the opinion that employers have the right to search the web and protect its workplace, product, and image from being put into a negative light, improper publication of employer work product/trade secrets and negative publicity, there are limits to how such information may be obtained. The unpublished decision of Pietrylo v. Hillstone Restaurant Group d/b/a Houston's, Civil Case No. 06-5754, provides a cautionary tale as to what an employer may not do. In that case, the district court upheld a modest compensatory damage award for the two plaintiffs ($2,500 and $903, respectively) and a modest stipulated punitive damages (four times the compensatory damages). The facts are simple: employees of a Houston's restaurant created an invitation-only MySpace account for former and current Houston's employees to vent about company policies and actions. One of the invited employees showed a manager who mentioned the site to other members of management. The employee's superiors requested her to provide the password to the MySpace account, which she felt compelled to do. The managers accessed the account a number of times and eventually fired the plaintiffs. The court upheld a jury verdict under the stored communications acts. The importance of this case, while not touching on employee policies, is that employers must not act in a manner not "authorized" under law. In this case, the forcing of employees to provide passwords for sites that would not be viewable to the employer otherwise is not considered "authorized."

Read the full article here

 
 

Social Networking Pitfalls for Judges, Attorneys

From Law.com

 Populous and widespread, social networking sites draw participants from an increasingly broad spectrum. They comprise an open forum that has torn down walls established by many institutions, including the legal system. Social networking online is a remote sensory experience engaging our minds at many levels, and it will take time for us to adapt to this unprecedented way of communicating with one another. Moreover, it imposes a unique burden on the judicial component of our system. Several recent cases illustrate the pitfalls for judges and lawyers who use social networking.

Early in 2009, the Advisory Committee on Judicial Ethics[FOOTNOTE 1] issued opinion No. 08-176 prompted by an inquiry from a judge who received an invitation to join a social networking site. This site was aimed at professional networking that would allow sharing business-related information, contacts and, most notably, the ability to "interact with lawyers and litigants." The committee recognized a host of potential benefits from membership, such as staying in touch with distant family members, former schoolmates and associates. There was nothing "inherently" wrong with joining, since it was comparable to the type of socializing judges already do in person. They keenly divorced the mode of communication from how it was used. To Continue Reading: Click Here

Copyright Protection on Social Networking Sites

By Ryan W. O'Donnell And Aneesh Mehta
The Legal Intelligencer
March 04, 2010
 

A recent survey by Ruder Finn indicated that almost 38 percent of mobile phone users go online to post photographs or videos on social networking sites like Facebook and Twitter. These photographs or videos can actually be "original works" under copyright laws.

Many social networking site users are likely to be unaware of the potential copyright issues associated with posting such original works. Once the work is on the internet, it must be assumed that it will be available to all parties, both intended and unintended. What legal remedies are available if somebody copies a photograph or video and uses it for his or her own purposes without the owner's consent?

Under the copyright laws, different remedies are available based on the status of a work. For example, the remedy may depend on whether the work is registered, unregistered, published, or unpublished. Generally, under the copyright laws an author has rights as soon as an original work of authorship is fixed on a tangible medium of expression. Therefore, rights can exist as soon as photos of your child's birthday party or your vacation are taken. However, the work must first be registered with the Copyright Office in order to enforce those rights.

Read the full article here